Accessibility

At Kiwi Property, we're committed to improving accessibility for everyone.

By making our spaces open and accessible, we create a more inclusive, welcoming environment for visitors and ensure that those working in our buildings can maintain their independence. We strive to remove barriers that may hinder access, so everyone can enjoy our shopping centres and offices (where applicable). To make navigation easier for all customers, our single-level retail centres feature automatic doors at the main entrances, wide aisles with bright LED lighting, and lifts providing easy access from multi-level car parks to shops and facilities.

Carparking

Dedicated mobility carparks are available near the entrances to all LynnMall carparks for vehicles with a valid mobility permit.

Please contact our customer service team on +64 9 826 2333 to find the best carpark for your visit.

Customer Service Desk

The customer service desk is located near the Memorial Drive entrance, near Noel Leeming.

Our friendly staff are happy to assist and provide information to help make your visit more enjoyable.

You can reach our team at 09 826 2333.

Wheelchairs and mobility scooter loan

Two wheelchairs are available at the customer service desk for customer use while shopping at LynnMall.

There is no charge to borrow a wheelchair, however customers must agree to and sign the terms and conditions, as well as provide identification details.

Toilets and Parents rooms

Accessible toilets are available in three locations:

  • Near Whitcoulls
  • Near Muffin Break
  • Next to the Foodcourt.

Parent rooms are located in the amenities areas near Whitcoulls and the Foodcourt.

Guide Dogs

Guide and assistance dogs* are welcome at LynnMall.

Animals (other than assistance animals*) are not allowed within the mall. Signage is displayed on entrances that no animals are allowed indoors.

Centre Management requires that animals are not to be left unattended in our outdoor areas, including inside customer cars.

We do not have signs in outdoor areas for reasons of practicality, animal welfare, and customer safety.

*Assistance dogs must be certified as a ‘disability assist dog’ by one of the following organisations:

  • Assistance Dogs New Zealand
  • Hearing Dogs for Deaf People New Zealand
  • K9 Medical Detection New Zealand
  • Mobility Assistance Dogs Trust
  • New Zealand Epilepsy Assist Dogs Trust
  • Perfect Partners Assistance Dogs Trust
  • Royal New Zealand Foundation of the Blind
  • Incorporated (Blind Low Vision NZ)

Please note, under New Zealand law (Dog Control Act 1996), therapy or emotional support animals do not have access rights to the centre.